Microsoft Customer Relationship Management (MS CRM)
Businesses need a customer relationship management tool that will help improve customer acquisition and retention rates. Sales and customer service processes need to be efficient and cost-effective, with accessible, easily-shared customer information. This solution must be implemented and maintained affordably and must maximize returns on technology investments. Microsoft® CRM meets all these needs.
Microsoft Dynamics CRM 4.0 helps businesses build profitable customer relationships. Microsoft CRM offers integrated Sales and Customer Service modules that let employees easily share information across the organization and enable businesses to implement consistent and automated processes. Easy to use, customize, and set up, Microsoft CRM is accessible from both Microsoft® Outlook® and the Web, as well as offers a flexible, scalable Microsoft .NET architecture that integrates easily with Microsoft Office, Microsoft Business Solution Financials, and third party applications.
Increase sales success
Shorten the sales cycle and improve close rates with leads and opportunity management. automated sales processes, quote creation and order management.
Deliver efficient, consistent customer service
A shared knowledge base and automated routing and queuing make it easy to serve customers efficiently.
Make informed, agile decisions
Comprehensive reports let you forecast sales, measure business activity and performance, evaluate sales and service success, and identify trends, problems, and opportunities.
Work from Outlook or the Web
Access full sales functionality online or offline through Microsoft Outlook, or work online from any location using a Web browser.
Shared information
Tightly integrated Sales and Customer Service functionality makes it easy to view, update, and share information across teams and department.
Use easily
Designed for ease of use, Microsoft CRM ensures that sales teams get started fast.
Customize and scale easily
Configure user interface and workflow processes, customize the solution to fit your business and scale the installation to meet changing needs.
Integrate powerfully
Integrate with Microsoft Office, Microsoft Busniess Solution Financials, and other business systems.
Modules
Microsoft Dynamics CRM Sales
Accessible from Microsoft® Outlook® and the Web, Microsoft CRM Sales helps sales people manage leads and opportunities, measure and forecast sales activity, efficiently track customer communications, and automate stages in the sales process—helping ensure a shorter cycle, higher close rates, and improved customer retention.
Microsoft Dynamics CRM Customer Service
Offer superior customer service and increase capacity to handle requests, without adding employees. Microsoft® CRM Customer Service helps your service representatives track customer requests, manage support issues from initial contact through successful resolution, and provide customers with the consistent, efficient service that ensures satisfaction.
Microsoft Dynamics CRM Integration
Ensure consistency of data across teams and departments, streamline processes, and empower employees with a complete, accurate view of customer information. Buith on the Microsoft.NET Framework, Microsoft CRM ensures low total cost of ownership and high return on investment through powerful, customizable integration functionality.
Microsoft Dynamics CRM Customization
Designed for maximum flexibility and low total cost of ownership, Microsoft CRM adapts easily and affordably to meet business and industry specific needs for companies.