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Use CRM in The Student Journey

An winning school today is no just having the advantage of an excellent and proven team of teaching professionals, it’s also the advantage of valuable relationship build with students, parents, guardians, alumni, volunteers, sponsors, relief teachers and various stake holders.


The key benefits of Idealsoft CRM for Education are:

The objective of the entire exercise is to enhance the effectiveness of its school operations. The main goals are:

§         Increase productivity by enabling faster, better decision-making and more efficient communications.

§         Increase sponsorship by putting information to work at the point of need for individuals and organisations.

§         Improve parent satisfaction by improving communications and offering responsive services. Complaints and investigation.

§         Keeping track of leads like sponsors/Student recruitments.

§         Ease of administration and lower cost of ownership.

§         Save costs on account of effort and time spent in manual activities.

§         Improve parent and student satisfaction through timely and accurate deliveries of information and services.

§         Sharing information between Administration staff, Marketing, and Support.

§         The Ability for the school to keeps lines of communication open to reach out to parents/families.

§         The partnership with parents / grandparents to provide opportunities for parents to be involved in school programmes /activities.

Idealsoft Customer Relationship Management design for Education, built on the Microsoft CRM Framework

Modules

Portal & Collaboration

§         Manage Event Calendar

§         Event Registration

§         Appointment Booking

§         News / Announcement

§         Training

§         Discussion Forum

§         Survey Management

§         Content Management

§         Meetings Management

§         Document Collaboration

Information Analysis

§         Event / Campaign

§         Success Measurement

§         Survey Result

§         Forecast / Budget

§         KPI

§         Service Level

§         Result Analysis

§         Management Reporting

Relationship Management

§         Relationship Management for

§         stakeholders

§         Parents

§         Student, Alumni

§         Sponsor / Donor

§         Volunteer, Support Group

§         Marketing Campaign, Event Management, Fund-Raising Exercise

§         Leads, Opportunity Tracking

§         Routing / Work-Flow

§         Products & Services Literature

§         Cases/enquiry Management